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Customs Fees

At Hana Karim Studio, we take pride in shipping our handmade products to customers around the world. To help make your experience as smooth as possible, we've outlined some key shipping and customs information below.

1. Domestic vs. International Shipping

  • Domestic Shipping: For orders within the EU, no additional customs or import fees will apply. All prices include relevant local taxes.
  • International Shipping: For orders outside of EU, your package may be subject to customs duties, taxes, and handling fees upon arrival in your country.

2. Customs Duties and Import Taxes

When ordering from outside EU, your order may be subject to:

  • Customs Duties: Fees set by your country’s customs authority based on the type of goods and their value.
  • Import VAT/Taxes: Many countries, such as the UK, impose Value Added Tax (VAT) on imported goods. This is usually a percentage of the total order value.
  • Handling Fees: Couriers like FedEx, UPS, or DHL may charge an additional fee for processing the customs paperwork on your behalf.

These fees are not included in our prices or shipping costs and are the responsibility of the buyer.

3. Understanding Import Fees

Import duties and taxes vary from country to country. We recommend checking with your local customs office for the most accurate and up-to-date information about potential fees.

For example:

  • UK Customers: Import VAT of 20% typically applies to artistic ceramic items, along with any handling fees from the shipping provider.

4. How to Calculate Your Import Fees

Here’s a simple way to estimate your import costs:

  • Step 1: Check your local customs website for the applicable duty rates for ceramics or similar products.
  • Step 2: Estimate the duty based on the product value, which includes the price you paid and the shipping costs.
  • Step 3: Add any additional VAT or taxes as per your local guidelines.

We also provide links to some customs calculators to help you estimate duties before you purchase.

5. Pre-Paid Duties Option

We’re working to offer pre-paid duties at checkout for certain countries, allowing you to cover any import costs upfront. Please contact us if you’re interested in this option.

6. Tracking Your Shipment

Once your order has shipped, you'll receive a tracking number via email. You can use this to monitor your package as it makes its way to you.

Please note that customs processing times vary by country, and your package may be held by your local customs office for inspection, which could delay delivery.

7. Customs Policies by Country

To help you better understand the potential fees in your country, here are some helpful links:

  • UK: https://www.gov.uk/topic/business-tax/import-export
  • USA: https://www.cbp.gov/trade/basic-import-export
  • Canada: https://www.cbsa-asfc.gc.ca/import/menu-eng.html

If your country isn’t listed, please consult your local customs office for more information.

8. Returned Packages Due to Unpaid Duties

If a package is returned to us due to unpaid customs duties or taxes, the buyer is responsible for the return shipping costs. We are unable to refund any original shipping charges for packages returned due to customs fees being unpaid.

9. Customer Support

If you have any questions about shipping or customs fees, we’re here to help! Contact us at info@hana-karim.com for more information or support with your order.

10. Disclaimer

Please note that we cannot mark packages as gifts or declare a lower value to avoid customs fees. These actions are illegal and can result in penalties.